Shipping & Returns

Delivery

We ship every order using fully tracked services. You'll receive a tracking number as soon as your order leaves us, so you always know where it is.

We currently ship via:

• Royal Mail Tracked — typically 2–3 business days
• DPD — next business day, with a one-hour delivery window

You can choose your preferred service at checkout. Both options include full tracking from dispatch to your door.

Returns & Refunds

Because every item we make is custom-manufactured to your specification, we're unable to accept returns on personalised products. Each piece is made just for you — it can't be resold or reused.

However, we will always make it right if something goes wrong on our end:

• Damaged in transit — if your order arrives damaged, contact us within 48 hours with a photo and we'll send a replacement or issue a full refund.
• Our error — if we made a mistake with your order (wrong text, wrong design, wrong item), we'll fix it at no cost to you.

To report an issue, use our contact form or email us directly at shop@stitems.co.uk.